Davao water firm explains emergency breaks | SunStar

Davao water firm explains emergency breaks

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Davao water firm explains emergency breaks

Friday, May 05, 2017

DAVAO City Water District apologized for the emergency water service interruptions affecting customers served by its Dumoy Water Supply System (WSS) which started evening of May 3, 2017.

The emergency water service outages were caused by the emergency transmission line leak repair in Bago Aplaya Road from 7:30 p.m. of May 3, until 3 a.m. of May 4, and the emergency power interruption affecting DCWD's pumping station in Talomo on May 3, from 8:15 p.m. to 11:30 p.m, which affected the operation of Dumoy WSS's Lines 1 and 2, respectively.

Although the leak has already been repaired and power supply has been restored in the Talomo pumping station, DCWD's facilities need more time to recover to restore normal water supply. Thus, some of the affected areas may still experience low water pressure to no water especially in elevated and far north portions of the city that already experience intermittent water supply during peak hours even in normal operation.

Since both the leak and the power interruption are emergency in nature, DCWD was not able to give any advance advisory. Instead, affected customers were informed through announcements posted in DCWD's website and Facebook page and notices sent to radio and television stations.

Greatly affected are the service connections under Line 2 of Dumoy WSS whose water supply has just recovered after the extended scheduled water service interruption last April 29. Water supply distribution would have already normalized as DCWD's facilities have finally recovered on May 3, 2017. Unfortunately, with the aforementioned emergency water service interruptions, these service connections may again experience low water pressure to no water.

The DCWD management asks for the understanding and cooperation of all affected customers while its facilities are still recovering.

Further, the general public is advised to visit DCWD’s website (www.davao-water.gov.ph) and official Facebook page (www.facebook.com/davaowater) or contact its Central Information Unit / Call Center through the 24-hour hotline 297-DCWD (3293), 0927-7988966, 0925-5113293, and 0908-4410653 for any water service concerns and queries. (Winston C. Ajero)

Published in the SunStar Davao newspaper on May 05, 2017.

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